Privacy Policy

1 Introduction

Dongguan Xu Xiang Precision Mold Co., Ltd. (registered address and contact details as published on our Website’s Contact page; “Company,” “we,” “us”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, share, transfer, disclose, and protect information when you access or use our official website at https://xuxiangmold.com/ (the “Website”) and related online features such as inquiries, messages, subscriptions, downloads, communication tools, and analytics (collectively, the “Services”), and what rights you may have.

Please read this Policy carefully before using the Website. If you click to accept, voluntarily submit information, or continue to use the Website where separate consent is not legally required, you may be deemed to understand and agree to the rules described here. Where applicable law requires separate consent for specific processing activities, we will obtain it in accordance with the law.

The Website may contain links to third-party sites, plug-ins, or services. Those third parties are responsible for their own privacy practices—please refer to their policies.

2 Scope

2.1 What this Policy covers: personal information collected or processed through the Website; necessary logs and device information for operating the Website; and descriptions of how we treat non-personal information where helpful for clarity.

2.2 What it may not cover: personal information processed outside the Website in offline negotiations, paper contracts, on-site visits, telephone or fax arrangements, etc., which are governed by separate written agreements or notices between you and the Company.

2.3 Anonymized data: information that cannot identify a natural person and cannot be restored generally is not personal information; we will assess carefully before use or disclosure.

3 Definitions

3.1 Personal information: means any information relating to an identified or identifiable natural person recorded electronically or otherwise, excluding information after anonymization.

3.2 Sensitive personal information: means personal information that, if leaked or used illegally, may easily harm human dignity or endanger personal or property safety. The Website is not designed to collect sensitive personal information by default. If you voluntarily provide it or we are legally required to collect it, we will provide separate notice and obtain separate consent where required by law.

3.3 Personal information processor (controller): the organization that independently determines the purposes and means of processing. For Website-related activities, this is usually the Company.

3.4 Service providers (processors): third parties that process personal information on our behalf—such as cloud hosting, email delivery, website analytics, security, anti-spam, and customer-chat tools—within the scope of our instructions and contracts.

4 Information we may collect

We follow principles of lawfulness, legitimacy, necessity, and good faith, and collect only what is relevant and proportionate.

4.1 Information you provide (for example via inquiry forms, contact forms, subscriptions, download requests, or online chat):

• Contact details: name or salutation, company, job title, email, phone or messenger handle, country/region, time zone, etc.;
• Project / RFQ details (typical B2B): drawing or model links, part descriptions, material and process requirements, tolerance and inspection requirements, quantity and lead time, trade-term hints, attachment metadata (file name, format, size, etc.);
• Communications: messages and notes you submit and related correspondence as recorded by our systems.

4.2 Technical information collected automatically when you browse:

• Logs and network data: IP address (for security and approximate regional analysis), browser type and version, operating system, visit time, referrer, navigation path, device type, and certain device identifiers;
• Security and anti-abuse signals: unusual access patterns, high-frequency requests, bot-like behavior, and basic risk controls.

4.3 Information from third parties (if applicable): where permitted by law and necessary for the purpose, we may receive contact details from affiliates, exhibition partners, or channels you have authorized, and combine them with information you already provided on a minimal-necessary basis.

5 Purposes and legal bases

We may process your personal information for the following purposes (actual scenarios and applicable law govern):

1. Providing Services and responding to inquiries: receiving, assessing, and handling RFQs and business communications; sending quotations or technical materials; supporting contract negotiation and performance preparation — typically on the basis of necessity for concluding or performing a contract or your consent.
2. Website operation and security: maintaining secure systems, mitigating attacks, preventing spam and misuse, logging and audit — typically legal obligation or legitimate interests, and consent where needed.
3. Improving content and experience: analyzing traffic, page performance, and navigation to optimize structure and presentation (preferably de-identified; where individual-level analysis is used, typically consent or legitimate interests, with opt-out where feasible). See Section 12 regarding Google Analytics.
4. Compliance and dispute resolution: responding to lawful regulatory or judicial requests; handling complaints, arbitration, or litigation — legal obligation or legitimate interests.
5. Marketing and communications (if applicable): with your separate consent or as otherwise permitted by law, sending industry updates, invitations, or service introductions, always with an unsubscribe option.

6 How we use information

Subject to applicable law and this Policy, we may use information to respond to your requests; communicate about projects, engineering, and delivery (subject to contract); maintain and improve the Website; produce necessary internal reporting; and for other purposes where you have consented or the law allows.

In principle, we will not use your personal information for purposes incompatible with those described here unless we notify you again and obtain consent as required by law.

We do not recommend submitting sensitive personal information unrelated to your RFQ through web forms; if truly necessary, confirm secure transmission with our official contacts first.

7 Sharing, transfer, and disclosure

7.1 Service providers: we may share the minimum information necessary with hosting, CDN, email, security, anti-spam, forms or chat vendors, and web analytics (such as Google Analytics; see Section 12). We require appropriate safeguards by contract and processing must stay within the scope of our instructions.

7.2 Affiliates: where internal collaboration requires it, we may share business contact details with affiliates on a minimal-necessary basis with comparable security expectations.

7.3 Legal requirements: we may disclose information where required by law, legal process, or lawful government requests, or where necessary to protect vital legitimate interests.

7.4 Business transactions: in a merger, demerger, acquisition, or asset transfer, personal information may be transferred; we will require successors to honor this Policy or obtain your consent where required and provide notice as required by law.

8 Cross-border transfers

Where we operate primarily in China, personal information is generally stored in China.

If personal information must be provided outside China—for example due to overseas infrastructure, email or collaboration tools, or analytics services (e.g., Google Analytics data may be processed by Google outside China)—we will comply with the Personal Information Protection Law of the People’s Republic of China and related rules, including routes such as security assessment, standard contracts prescribed by the national cyberspace authority, certification, or your separate consent, as applicable law and regulators require at the time. We will also inform you of the overseas recipient’s name and contact information, processing purposes and methods, and how to exercise your rights where the law requires.

9 Retention

We retain personal information only for the shortest period necessary to fulfil the purposes described, unless a longer period is required by law, you agree to extension, or we must retain information for the limitation period of potential disputes.

After retention ends, we will delete or anonymize the information; where deletion is technically difficult, we will cease processing except for storage and necessary security measures.

10 Security

We implement administrative, technical, and organizational measures appropriate to the risks, such as access controls, encryption in transit and at rest where applicable, role-based permissions, confidentiality obligations for personnel, and incident response procedures.

Please understand: no internet transmission or storage is perfectly secure. We strive to reduce risk but cannot guarantee information will always be free from unauthorized access or events beyond our reasonable control.

11 Your rights

Where applicable law grants rights, you may be entitled to:

• access and obtain a copy of your personal information;
• correct or complete inaccurate information;
• request deletion in prescribed circumstances;
• restrict or object to processing in prescribed circumstances;
• withdraw consent (without affecting prior processing that was lawfully based on consent before withdrawal, unless the law provides otherwise);
• request an explanation of processing rules;
• lodge a complaint with a supervisory authority.

How to exercise rights: contact us through the official channels on our Website’s Contact page. We may verify your identity for security and respond within statutory time limits. We may charge reasonable costs or refuse manifestly unfounded or excessive requests where permitted by law.

12 Cookies, analytics, and Google Analytics

We may use cookies, local storage, pixels, session identifiers, and similar technologies to:

• enable core Website functionality (e.g., form security, session management);
• measure traffic, page performance, and navigation paths to improve layout and content;
• remember your preferences where such features are offered;
• support security monitoring and abuse detection.

12.1 Google Analytics (GA)

We use Google Analytics provided by Google LLC (“GA”) to understand how visitors use the Website (e.g., page views, traffic sources, approximate regional distribution, device and browser types, dwell time and event flows) so we can improve structure, performance, and content.

GA may use cookies or similar technologies to collect identifiers related to your browser or device and generate statistical data about how the Website is used.

12.2 Categories of data (depending on configuration and your browser settings) may include page URLs, referrer, city- or region-level location (not a precise street address unless you provide it elsewhere), browser and operating system, screen resolution, sessions and events, etc. Do not send directly identifying sensitive fields through GA custom parameters; we do not intend to collect email or phone numbers through GA for identification.

12.3 Processing outside your country: GA information may be processed and stored on Google’s servers outside your country. If that constitutes a cross-border transfer of personal information, we will comply with applicable law (e.g., security assessment, standard contractual mechanisms, separate consent, or other lawful routes as required when you read this Policy) and complete legally required notices. For how Google handles data, see Google’s current documentation, for example:

• Google Privacy Policy
• Google Analytics Help (always refer to the latest Google pages)

12.4 Your choices

• Manage or delete cookies through your browser settings; blocking cookies may not prevent basic browsing but can affect some features or analytics completeness.
• Use Google’s Google Analytics Opt-out Browser Add-on where supported, as described by Google.
• If we deploy a consent banner or Consent Mode, non-essential analytics tracking will run only after you consent, and you may withdraw consent at any time (subject to what we actually implement on the live site).

12.5 Processor relationship: for GA processing, Google acts as a technical service provider within the scope of its commitments; we share only what is necessary for the purposes above and require compliance with contract and applicable law.

13 Children

The Website and Services are directed primarily at business customers. We do not knowingly collect personal information from children. If you believe a child has provided information without parental consent, or that we may have collected such information by mistake, please contact us promptly via the Contact page so we can delete or protect it as required by law.

14 Automated decision-making and profiling

If we introduce automated decision-making that significantly affects your rights, we will inform you in advance of the logic and impact as required by law and, where applicable, explain how to refuse or obtain human review.

Where not prohibited by law, we may rely on legitimate interests for de-identified or aggregated analytics to improve Services, without replacing statutory protections for your lawful interests.

15 Policy updates

We may update this Policy due to legal changes, business adjustments, or technology updates. The revised Policy will be posted on the Website with an effective date.

If an update may materially affect your rights, we will notify you in an appropriate manner or obtain consent again where required. Continued use may be treated as acceptance of the updated Policy except where stricter rules on “separate consent” apply under law.

16 Contact us

For questions, complaints, or requests to exercise rights relating to this Policy or personal information protection, please reach us through the official channels listed on our Contact page and include “Privacy / personal information” in the subject line where practical.

Company: Dongguan Xu Xiang Precision Mold Co., Ltd.
Website: https://xuxiangmold.com/

This Policy is provided to help you understand our privacy practices; it is not legal advice. Binding arrangements are governed by applicable law, regulatory requirements, and any written agreements between you and the Company.